App crashing or freezing

If the app is crashing or becoming unresponsive, try these steps.

Quick Fixes

Force close the app and reopen it
Restart your device
Check that you have sufficient storage space on your device — a full device can cause performance issues
Make sure you're running the latest version of the app (update via App Store or Google Play)

If It Keeps Happening

Try uninstalling and reinstalling the app — your account data is stored securely and won't be lost
Check if the issue occurs on Wi-Fi vs mobile data, and whether it's tied to a specific feature or screen

Report the Issue

If the problem persists, contact our support team with your device model, operating system version, and a description of when the crash occurs. If you can note the steps to reproduce it, that's particularly helpful for our team to investigate.