We couldn't open this video
Video file issue
The app couldn’t read the video file — it may be damaged, incomplete or in an unsupported format.
🔧 How to fix it
|
Issue / Action |
Details |
|---|---|
| Record the swing again in the app | Recording in the app always creates a readable file. |
| Wait for the video to finish saving | If you’re uploading from your camera roll, ensure the video has finished saving or downloading to your device. |
| Check whether the file plays | Play the file in your phone’s gallery. If it won’t play there, the recording is likely damaged. |
| Record a new video | For a damaged or incomplete recording, record the swing again and upload the new file. |
Technical reference: If the video won’t play in your phone’s gallery, it is likely damaged. If it plays normally but still cannot be uploaded, contact us and tell us which video you tried to upload.