This video quality isn't supported
The app needs enough visual detail to track your body and racket accurately. This message means the video's resolution or quality is outside the supported range.
🔧 How to fix it
|
Issue / Action |
Details |
|---|---|
| Record in HD or Full HD | Record in HD or Full HD. Most phone cameras do this by default. |
| Recording in the app | Recording in the app is the simplest fix — it captures at a supported quality automatically. |
| Re-record if clip is old/compressed | If you're uploading an older or heavily compressed clip, re-record a fresh one. |
| Check camera settings | Check your camera settings aren't set to a very low resolution or an unusual high-frame-rate mode. |
Technical reference: supported resolution 720p (HD) to 1080p (Full HD); supported bitrate 3–40 Mbps.