This file type isn't supported
⚠️ Video format requirement
Your video is in a format the app can't use.
🔧 How to fix it
|
Issue / Action |
Details |
|---|---|
| Upload an MP4 or MOV file | Use a supported video format such as MP4 or MOV. |
| Record in the app | Record in the app — recordings always use a supported format. |
| Convert an unsupported file | If your file uses another format, convert it before uploading. |
| Re-record the video | For an unusual export or screen recording, re-recording may be the simplest fix. |
Technical reference: The pipeline accepts MP4, MOV, WEBM and HEVC. If your file uses another format, convert it or re-record.